ONT Order Holds

Description:

Detail Sales Order report with line item details for all order lines that are on hold and the reason for the hold.

Parameters

Operating Unit, Customer Name, Account Number, Order Number, Order Type, Line Type, Shipping Warehouse, Hold Name, Project, Task, Unreleased only

Used tables

mtl_parameters, hr_all_organization_units_vl, oe_order_holds_all, oe_hold_sources_all, oe_hold_releases, oe_hold_definitions, oe_order_headers_all, oe_order_lines_all, mtl_system_items_vl, mtl_customer_items, hz_cust_accounts, hz_parties, oe_transaction_types_tl, pa_projects_all, pjm_seiban_numbers, pa_tasks

Dependencies

If you would like to try one of these Oracle EBS SQLs without having Blitz Report installed, note that some of the reports require functions from utility package xxen_util.

Example Report

ONT Order Holds 18-Jan-2018 225833.xlsx

Report SQL

www.enginatics.com/reports/ont-order-holds/

Blitz Report™ import options

ONT_Order_Holds.xml

Case Study & Technical Analysis: ONT Order Holds Report

Executive Summary

The ONT Order Holds Report is a critical operational tool that provides immediate visibility into all sales orders currently on hold within Oracle Order Management. By detailing the specific hold reason for each affected order or order line, this report empowers credit managers, order administrators, and fulfillment teams to proactively manage exceptions, resolve issues, and ensure a smooth order-to-cash cycle.

Business Challenge

Order holds are a necessary business control, but unmanaged holds can severely impact customer satisfaction and revenue. When an order is on hold, it is invisible to the warehouse and will not ship, often without the customer’s knowledge. Key business challenges include:

Delayed Fulfillment and Revenue: Holds are a primary cause of shipping delays. An order on credit hold, for example, will not progress, delaying revenue recognition and impacting cash flow forecasts.
Poor Customer Satisfaction: Customers expect timely delivery. A delay caused by an internal hold that is not promptly resolved can lead to frustration and damage customer relationships.
Lack of Visibility: Without a centralized report, it is difficult for managers to get a consolidated view of all held orders. Holds may be applied by different departments (e.g., credit, sales, engineering) and can be easily overlooked.
Reactive Problem Solving: Teams often only find out about a hold when a customer calls to complain about a late order, forcing them into a reactive and costly fire-fighting mode.

The Solution

The ONT Order Holds Report provides a centralized and actionable dashboard for the proactive management of all sales order holds.

Proactive Hold Management: The report serves as a daily work queue, allowing teams to identify and begin resolving holds as soon as they are applied, preventing downstream delays.
Root Cause Identification: By clearly displaying the ‘Hold Name’ (e.g., ‘Credit Check Hold’, ‘GTC Hold’), the report allows managers to understand why orders are being held and to address the root cause.
Prioritization of Work: The report includes order details such as customer name and order value, enabling teams to prioritize their efforts on high-value or strategically important orders.
Improved Cross-Functional Collaboration: It provides a common view for all stakeholders (Sales, Credit, Operations), facilitating better communication and faster resolution of holds. The ‘Unreleased only’ parameter is key to focusing efforts on active issues.

Technical Architecture (High Level)

The report queries the core Order Management transaction tables to provide real-time status on all order holds.

Primary Tables Involved:
- oe_order_holds_all (the central table linking holds to orders/lines)
- oe_hold_sources_all and oe_hold_definitions (define the type and name of the hold)
- oe_order_headers_all and oe_order_lines_all (provide the context of the sales order)
- oe_hold_releases (contains records of when holds were released)
- hz_cust_accounts and hz_parties (for customer details)
Logical Relationships: The report selects records from oe_order_holds_all and joins to the order headers and lines to get order details. It also joins to oe_hold_definitions to retrieve the user-friendly hold name. The absence of a corresponding record in oe_hold_releases indicates that the hold is still active.

Parameters & Filtering

The report’s parameters allow users to quickly find the information most relevant to their role:

Operating Unit, Customer Name, Order Number: Standard parameters to narrow the search to a specific business context.
Hold Name: A powerful filter to see all orders affected by a specific type of hold (e.g., all ‘Credit Check’ holds).
Unreleased only: The most critical operational parameter. When set to ‘Yes’, it filters the report to show only active holds that require immediate attention.

Performance & Optimization

The report is designed for the fast performance required of an operational report.

Direct Table Access: The report queries the underlying EBS tables directly, providing real-time data without the latency of a separate data warehouse.
Indexed Queries: The queries are built to use the standard Oracle indexes on the transaction tables, ensuring a rapid response even in high-volume environments. Filtering on flags like release_id is highly efficient.

FAQ

1. What is the difference between a header-level hold and a line-level hold? A header-level hold applies to the entire sales order; no lines on the order can proceed until the header hold is removed. A line-level hold applies only to a specific order line, allowing other lines on the same order to continue through the fulfillment process.

2. Can this report show who put the order on hold and when? Yes, the oe_order_holds_all table contains creation_date and created_by columns, which can be included in the report to provide an audit trail of who applied the hold and when.

3. How can I use this report to see holds that have already been released? By setting the ‘Unreleased only’ parameter to ‘No’, the report will show all holds, including those that have a release record in the oe_hold_releases table. The report can also be configured to show the release reason and date for these records.

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