WF Activity Status Summary

Description:

Summary counts of stuck and errored workflow activities to monitor required housekeeping activities

Parameters

Activity Status, Show all active or errored

Used tables

wf_item_activity_statuses, wf_process_activities, wf_item_types_vl

Dependencies

If you would like to try one of these Oracle EBS SQLs without having Blitz Report installed, note that some of the reports require functions from utility package xxen_util.

Example Report

WF Activity Status Summary 18-Jan-2018 221505.xlsx

Report SQL

www.enginatics.com/reports/wf-activity-status-summary/

Blitz Report™ import options

WF_Activity_Status_Summary.xml

Case Study & Technical Analysis: WF Activity Status Summary Report

Executive Summary

The WF Activity Status Summary report is a critical operational monitoring and troubleshooting tool for Oracle Workflow. It provides summarized counts of workflow activities that are currently active, stuck, or in an error state. This report is indispensable for system administrators, functional analysts, and IT support teams to proactively identify workflow bottlenecks, diagnose processing issues, and ensure that automated business processes are flowing smoothly across Oracle E-Business Suite applications, thereby maintaining system health and operational efficiency.

Business Challenge

Oracle Workflow underpins many critical business processes (e.g., PO approvals, invoice approvals, order fulfillment). When workflows get stuck or error out, it can bring key business operations to a halt. Organizations face significant challenges in proactively managing these workflows:

Lack of Proactive Monitoring: Identifying workflow activities that are stuck or in error often relies on users reporting issues, leading to reactive troubleshooting and significant delays in business processes.
Impact on Business Operations: A stuck workflow can prevent purchase orders from being approved, invoices from being paid, or orders from being shipped, directly impacting financial cycles and customer satisfaction.
Difficulty in Diagnosis: Without a consolidated summary, pinpointing which specific workflow activities are causing problems across a large and complex EBS environment is challenging, often requiring tedious individual workflow status checks.
Ensuring System Health: Regular monitoring of workflow activity is essential for maintaining overall system health and preventing a backlog of unprocessed transactions, which can degrade performance.

The Solution

This report offers a powerful, summarized, and actionable solution for monitoring Oracle Workflow activity statuses, enabling proactive management and accelerated troubleshooting.

At-a-Glance Status Overview: It provides summary counts of workflow activities by their current status (e.g., ‘Active’, ‘Error’, ‘Suspended’), offering an immediate high-level view of workflow health.
Targeted Troubleshooting: By highlighting activities in ‘Error’ or ‘Stuck’ statuses, the report directs IT support and functional teams to the specific areas requiring attention, significantly reducing diagnosis time.
Proactive Housekeeping: The report identifies areas where housekeeping activities (e.g., manually advancing workflows, rerunning errored activities) are required, helping to prevent a build-up of unprocessed transactions.
Improved Operational Continuity: By enabling proactive identification and resolution of workflow issues, the report helps maintain the smooth flow of business processes, minimizing operational disruptions and ensuring timely completion of transactions.

Technical Architecture (High Level)

The report queries core Oracle Workflow tables that store the status of workflow items and activities.

Primary Tables Involved:
- wf_item_activity_statuses (the central table storing the status of individual activities within a workflow item).
- wf_process_activities (stores the definition of activities within a workflow process).
- wf_item_types_vl (for workflow item type definitions, providing context like ‘PO Approval’, ‘AP Invoice Approval’).
Logical Relationships: The report performs aggregations on wf_item_activity_statuses to count occurrences of different Activity Statuses. It then joins to wf_item_types_vl to provide user-friendly names for the workflow processes (e.g., ‘PO Approval Workflow’) that are experiencing these statuses, making the summary more informative.

Parameters & Filtering

The report offers flexible parameters for targeted workflow status monitoring:

Activity Status: A crucial parameter that allows users to filter for specific workflow activity statuses (e.g., ‘ERROR’, ‘ACTIVE’, ‘NOTIFIED’, ‘SUSPENDED’). This enables focused monitoring of problematic areas.
Show all active or errored: This parameter likely acts as a toggle to either show all actively progressing workflows or to specifically highlight those that have encountered errors, providing flexibility based on the immediate monitoring need.

Performance & Optimization

As a summary report querying potentially large transactional tables (workflow activity statuses), it is optimized by efficient filtering and aggregation.

Status-Driven Filtering: The Activity Status parameter is critical for performance. By filtering on statuses like ‘ERROR’, the database can quickly narrow down the large volume of wf_item_activity_statuses records to only those that require attention, leveraging existing indexes.
Efficient Aggregation: The report performs efficient COUNT aggregations on the activity status table, which is typically faster than retrieving individual transactional details for every workflow item.

FAQ

1. What is the difference between a ‘Stuck’ workflow and an ‘Errored’ workflow? An ‘Errored’ workflow activity is one that has encountered a specific technical error during its processing, preventing it from proceeding. A ‘Stuck’ workflow often refers to an activity that is in an ‘Active’ or ‘Notified’ status but has not progressed for an unexpectedly long time, potentially indicating a business process delay (e.g., waiting for manual approval) or a non-technical issue.

2. How frequently should this report be run? For critical business processes, this report should ideally be run daily, or even several times a day, to proactively monitor workflow health. This allows IT and functional teams to identify and resolve issues before they significantly impact business operations or end-users.

3. What steps typically follow after identifying an errored workflow activity using this report? After identifying an errored activity, the next steps typically involve: 1) using Oracle Workflow Administrator screens to view the specific error details and the full workflow path, 2) diagnosing the root cause (e.g., data error, setup issue, custom code bug), and 3) attempting to correct the issue and ‘Retry’ or ‘Force Rerun’ the errored activity to allow the workflow to continue.

Oracle E-Business Suite Reporting Library

We provide an open source Oracle EBS SQLs as a part of operational and project implementation support toolkits for rapid Excel reports generation.

Blitz Report™ is based on Oracle EBS forms technology, and hence requires minimal training. There are no data or performance limitations since the output files are created directly from the database without going through intermediate file formats such as XML.

Blitz Report can be used as BI Publisher and Oracle Discoverer replacement tool. Standard Oracle BI Publisher and Discoverer reports can also be imported into Blitz Report for immediate output to Excel. Typically, reports can be created and version tracked within hours instead of days. The concurrent request output automatically opens upon completion without the need for re-formatting.

The Filters, Columns, Rows and Values fields are used to create and deliver the data in pivot table format with full drill down to details.

Blitz Report Pivots

The Excel template upload functionality in Blitz Report allows users to create their own layouts by uploading an Excel template with additional sheets and charts, automatically refreshed when the report runs again. This allows to create custom dashboards and more advanced visualizations of report data.

Blitz Report Dashboard

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The installation and implementation process usually takes less than 1 hour; you can refer to our installation and user guides for specific details.

If you would like to optimize your Oracle EBS implementation and or operational reporting you can visit www.enginatics.com to review great ideas and example usage in blog. Or why not try for yourself in our demo environment.

Alert	CRM Foundation
ALR Alerts	JTF Grid Datasources
Contracts Core	Lease and Finance Management
OKC Contract Lines Summary	OKL Termination Quotes
Payments	Process Manufacturing Inventory
IBY Payment Process Request Details	GMI Cycle Count Forms
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Order Management	Work in Process
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Purchasing	Discoverer
PO Approval Assignments PO Approval Groups PO Approved Supplier List PO Cancelled Purchase Orders PO Cancelled Requisitions PO Document Types PO Headers PO Headers 11i PO Headers and Lines PO Headers and Lines 11i PO Internal Requisitions and Sales Orders PO Internal Requisitions/Deliveries Discrepancy PO Invoice Price Variance PO Purchase Price Variance PO Purchase Requisitions with PO Details	DIS Access Privileges DIS Business Areas DIS Discoverer and Blitz Report Users DIS End User Layers DIS Folders, Business Areas, Items and LOVs DIS Import Performance DIS Items, Folders and Formulas DIS Migration identify missing EulConditions DIS Users DIS Workbook Export Script DIS Workbook Import Validation DIS Workbook Owner Export Script DIS Workbooks, Folders, Items and LOVs DIS Worksheet Execution History DIS Worksheet Execution Summary DIS Worksheet SQLs
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